A: We currently ship across the United States and Canada. For international inquiries, please contact us directly.

Orders are typically processed within 2–3 business days. Delivery times vary by location, but most orders arrive within 5–7 business days in North America.

You can request changes or cancellations before your order is processed. Once it has been dispatched, changes are no longer possible. Contact us immediately at support@willowandboard.com for urgent requests.

If your order hasn’t been processed yet, yes. Once processing begins, address changes may not be possible. Please reach out as soon as possible.

We offer a 30-day return guarantee on all unused products in their original packaging. Items must be in new condition.

Email us at support@willowandboard.com to begin the return process. We’ll provide a return label and instructions if your return is accepted.